Manufacturer of road construction, mining and forklift machinery Manufacturer of road construction, mining and forklift machinery

Service and Repair Shop

Service and Repair Shop

Further Details

customer relationship (crm)

failure prevention analysis (fmea)

repair and maintenance services (tpm)

zagros machine  company provides its after-sales services in the form of the following two main sections:

repair shop

It is obvious that the policy of the after-sales service department of this company is to provide warranty and repair services for the products of Zagros Machine Company using original parts and in accordance with the instructions and standard procedures of the manufacturer. The implementation of this policy always guarantees that the devices are ready to work and increase their reliability.

In this regard, Zagros Machine Company has recruited experienced technicians as well as providing standard repair shop facilities, part of which is as follows:

– Equipping the indoor repair shop with an area of more than 800 square meters

– Having complete equipment for PM services and special tools

THE group of shareholders of zagros machine machine company considers paying attention to after-sales service not as an expense but as an investment. in this regard, and in order to satisfy customers more, in their after-sales service group, one of the most experienced technicians, experts and equipped with methods and control systems to provide the best services in order to obtain the satisfaction of our dear customers

mobile service

In order to provide distinctive technical services, this company will dispatch a technical team within 48 hours even in the most distant parts of our vast country of Iran, upon receiving the customer’s request. Also, in the field of technical services, while completing the wide network of agents, Zagros Machine Company provides the desired capabilities in the field of satisfying its customers in all parts of the country, and in addition to the central repair shop and the centralized collection of technical and educational services, from the wide network of teams Mobile technology is equipped with special vehicles and required equipment as follows.

  • Using special vehicles equipped with the required repair equipment
  • Using experienced and trained technicians in the field of troubleshooting and specialized repairs
  • Technical support of mobile teams by experienced and trained experts
  • Carrying out periodic services according to the manufacturer’s instructions
  • Performing preventive service (PM) troubleshooting and fixing machine faults at the customer’s site
  • Complete and timely monitoring of the position of mobile teams using the GPS system throughout the country

Service request form